Return, Refund & Cancellation Policy

Last Updated: 26 July 2026

At Enormous Kart, customer satisfaction is our priority. If you receive a damaged product or an incorrect size, we are happy to assist you with a return or replacement in accordance with the policy below.

Order Cancellation

• Orders can be cancelled within 24 hours of placing the order.
• To cancel your order, please contact us by phone or email within 24 hours.
• Orders that have already been shipped cannot be cancelled.

Return Policy

• Return requests must be raised within 7 days of receiving your order.
• Returns are accepted only in the following cases:
  • Wrong size received.
  • Damaged product received.
• An unboxing video is mandatory for all damage or wrong-item claims. Claims without an unboxing video may not be approved.
• The product must be unused, unworn, and in its original condition with all tags, packaging, invoices, and accessories intact.
• Products showing signs of use, damage caused after delivery, or missing packaging will not be eligible for return.

Refund Policy

• Once we receive and inspect the returned product, we will notify you regarding the approval of your refund.
• For Prepaid Orders, the refund will be processed to the same payment method used while placing the order.
• For Cash on Delivery (COD) orders, refunds will be issued as an Enormous Kart Store Credit, Gift Card, or Coupon Code, which can be used for future purchases.
• Refunds are generally processed within 5–7 business days after successful quality inspection.

Return Process

1. Contact our support team within 7 days of delivery.
2. Share your Order ID, reason for return, clear product photographs, and the complete unboxing video.
3. Wait for our return approval.
4. Pack the product securely in its original packaging.
5. Hand over the parcel to our courier partner or ship it to the return address provided by our support team.
6. After receiving and inspecting the returned product, your refund or store credit will be processed.

Non-Returnable Items

• Used or worn jewellery.
• Products damaged due to customer handling.
• Products returned without original packaging.
• Products without an unboxing video (for damage claims).
• Products returned after the return window has expired.

Need Assistance?

For any questions related to returns, refunds, or cancellations, please contact us:

Enormous Kart

📧 Email: enormouskart@gmail.com

📞 Customer Support: +91 79821 75554

🕒 Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)